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Updated by user Sep 30, 2018

Website contact link refused to send complaint days fields reject it's own formatting

Original review posted by user Sep 29, 2018

This has GOT to be the worst shipping I have ever seen! Ten days to deliver?

Not just slow but stupid and irresponsible. Here's why. Tracking history says this package was picked up 09/19 in Indiana, on Wednesday 09/26 it was in a city 400 miles further the other way.The truck HAD to go my home, a large regional hub of over 500,000 people where I know they have a hub. But FedEx bypassed it.

When the package arrived in their chosen hub on Thursday tracker said it would be delivered Friday 09/28, and was not. Instead FedEx elected to mail it to me. Shipper could have done just that in the first place and I would have had this package in 3 working days - at the same price or cheaper. I wish they had!

What I would have been normal and expected is this: picked up by FedEx 09/20, at first regional hub, likely either Indianapolis or Chicago, on 09/21 at my city's hub 09/24 and delivered 09/25 - 6th calendar day. That did not happen. What did happen was not some unavoidable or accidental delay, but simple stupidity. Worse still they handed my package to someone else to do so what I paid for them to do.

To compound matters FedEx has no concept of the receiver as customer. I tried to send them feedback but the email link on their tracking website would not allow to send as two required database fields would not accept the link's own formatting. After 45 minutes on the phone with "customer service"and 3 people including a manager, I was told that this particular delivery pathway was requested by the sender. Patently ludicrous!

I'm sure shipper requested ground shipment, but that does not equate to this stupidity. I was also told that customer service did not have any alternate email to phone number to communicate with the company, the customer service manager did not have an email for purposes of getting that alternate info, and to call back and speak to someone else on Monday. I've worked customer service for a major corporation and this kind of response would have been grounds for dismissal. I've had other issues with FedEx from the receiver end before - no delivery on Saturday, pickups end at 4:30 weekdays, no way to request a different delivery date or location unless shipper requests.

And similar "we can't help you" on the phone. I've actually had packages returned because of this kind of blind inflexibility. Clearly to FedEx the only customer they see is the shipper. This kind of stupidity should never be rewarded.

From now on I will request any and all shippers to use ABSOLUTELY ANYONE but FedEx -regardless of cost. I will also recommend you and any other company I do business with adopt the same policy.

Reason of review: Order processing issue.

FedEx Cons: Bad routing zero help using 3rd party to complete job, Continual poor service--failure to deliver to correct address, Failure to deliver, Cannot precisely tell me where my parcel is, Long list of suffering with fedex and favor ups over fedex.

Location: 191 Main St, Port Washington, NY 11050, USA

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