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Customer service
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Exchange, Refund and Cancellation Policy
Insurance Quality
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Tracking Tool
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Value for money

How is this company still in business??? We got invited to a wedding last minute, and I ordered a dress right away from a company who uses fed-ex to ship.

It took over a week to process...then the day It was suppose to arrive, the alert from my tracking number states they had the wrong address. (it never showed up) How is that possible? I frantically double checked the billing and shipping address, both were correct and the same. I've never had issues with shipping packages to my home, and my house is easy to find.

The blind man in our neighborhood can even find it. So I promptly requested a refund from the dress company, and wasted three hours driving to the mall to pick out a new dress for the wedding which is this weekend.

Product or Service Mentioned: Fedex Delivery Service.

Reason of review: Problem with delivery.

Monetary Loss: $60.

Preferred solution: Full refund.

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