Not resolved
1.0
Details
Customer service
0 comments

Update by user Jan 04, 2015

On Dec 27th 2014,

I called the same lady who met me along with the CFS manager to remind them about the meeting and our conclusion.She said by Jan 2015, my cheque is ready.

I asked her "Will the cheque be ready on first week of Jan 2015 or Jan 1st 2015 as you confirmed in the meeting?"

She said: 1st of Jan. Sure. And we will send it to you through Fedex delivery.

Jan 4th 2015 (Today),

I have been trying to contact the accounts department and the financial department since morning. No reply at all.

After hours of calling, the accounts dept answers - agent took down the tracking number from me. But then suggested me to contact the financial dept, and to the person whom I have been in contact with about my case. But they would not answer. I call the toll free number.

Told a lady all the story in short. Asked her to direct the call to the financial department. she did. But no one answered.

She said they might have all the lines busy.

(oops, busy since early morning until noon) I ended the call by asking her to make sure that "this specific lady (from the financial dept) should call me today AT ANY COST" And I have also sent an email (today) to the accounts department requesting update (pic attached).Let's see for how long are they busy!!

Update by user Dec 10, 2014

Dec 7th 2014,

Just as when you drive towards one location and you see some interesting store you are about to pass by, and you say to yourself "lemme drop by and check stuffs out"

I travelled from RAK to Dubai for some other purpose.Fedex office was near.

I thought "lemme drop by and see whats goin' on".

First of all, they won't give me access to go to the accounts department. (Understandable. Security reasons)

The receiption asked me to call the accounts dept. and tell them to send one agent down here.

So I did. One guy came. He was not from accounts dept', but some other dept'. He said he was helpless, as he's not the one to talk to.

He called accounts dept from the reception phone, no one replied. I left saying to him "Its ok. I know what to do now!!" He said: "Sure sir, I can understand. If you are not satisfied yet, just do whatever you can do about it" He said in a nice way - (meaning "we take the blame of being a pain in the ***") Me - In the parking lot, about to leave.

I called the same number (which didn't reply us earlier at the reception). The woman answered. I said, I need to meet someone responsible. some manager.

Enough of different agents who know nothing. Few seconds and a guy calls me - The CFS Manager He asked me to meet him at reception back. He came with lady who handles the refund cheques ( Same lady who answered the call). I told him everything.

He was respectful and understanding. (also speechless for some time when I told him all the incidents happened to me) He was not responsible and also unaware of this issue. The financial manager was out of the office. so he came.

But he somehow convinced me to wait until the cheque expires. By the end of this month. So early January, I receive the new cheque.

(I thought I have waited this much, another 25 days could be done, just coz he was actually understanding me and respectful) So now still waiting for the cheque.USD $106.00 Only*

Update by user Dec 04, 2014

December 4th 2014 Today,

I called today.Talked to the same lady, whom I sent the last email.

She said the finance department would not issue another cheque, until the previous cheque is expired. (Issued in July 2014, expiry in Jan 2015). So they are waiting for it to expire.

They didn't update me with this issue.I was still waiting for the new cheque for over a month.

Original review posted by user Nov 29, 2014

Problem:

- Shipped a package from Dubai To Saudi Arabia on 27th May 2014, at Fedex office located in Dubai near Terminal 2 Airport.

- I cancelled the shipping on the same day, and asked for refund the same day (May 27).

- The guy on phone (in Fedex office) asked to send a scanned copy of the receipt attached to the refund email, to quicken the refund process. He said it takes around a week to process the refund.

- Since then, I have Literally, Literally...called their accounts department for more than 60+ times, asking about my refund (I have proof of call statements from my carrier).

They keep saying "I will check the with concern person, and will call you." They never never ever called me back.

------------------------------

- Once to the customer relations manager and once to a random staff at accounts department, I said:

" What!! Just because you are Fedex, you think I can't complain on you? "

Still No action yet !!

- Once a lady answered. I told her the story. She said she will call me and update me about the refund.

Me: Im sorry mam, every agent says he/she will call me, but no one calls ever.

Lady: No sir, I don't think so this could be actually happening here. We surely call people. And I will call you right in 20 minutes.

Me: Ok Im sure you won't call me either, but please I need the refund asap. Cant wait any more.

Lady: Sure.

Guess what!! She never called me again!!!!!

And yea, Customer relations department know me. And I have a direct number for one of the Customer relation representatives. They never ever answer my call.

-----------------------------

They asked me to send email requesting refund to one person. After few weeks, they asked me to send the same to another person. And like this, I have sent the same mail to 5 different people.

-----------------------------

Anyways, In the last week of october, one lady FINALLY CALLED said that they might have lost my refund cheque. Asked me to send them an email saying, "Please proceed to make a new cheque, and If i receive the old (lost) cheque, I would return it back to the Fedex office ASAP."

I sent the mail. She said it might take around a week to process the new cheque. Sent mail after 10 days, reminding her the week promise. She asked to wait, until she gives me an update. Its 29th Nov 2014 today and nothing yet!!!!

-----------------------------

All I understood is they do not want to pay me and actually want me to just give up because the amount is small. Its AED/- 390 only. (USD $106 only)

Yes, The amount is small, I mean its not worth the disturbance I have encountered through them and all the calls I made. But its not about the cash. Its about; Why are they actually doing this? (so cheap)

--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Another problem:

Once earlier, I witnessed another issue, where the Fedex driver refused to come and collect my package, because he realised later that I was bit far away from him. (Around 20 min driving time).

The agent on phone says, "Ok, I have talked to the driver, he will come to you soon.

The driver to me: Sorry sir. I am far. Ill come tomorrow morning.

Me to agent: The driver says can't come.

Agent: Let me call him and you wait.................... Ok sir, I talked to him, he will be there shortly.

Me: Ok (convinced)

Me to driver: How much time you need.

Driver: Sorry can't come. I already said, Tomorrow.

Me Finally called DHL

---------------------------

Just wanted to share my part of the FEDEX EXPERIENCE. I will never use their service again.

Thanks

Mohammad Habib

Reason of review: They just don't want to pay me..

Monetary Loss: $106.

Preferred solution: Full refund.

Had an Experience with Fedex?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like

Fedex - Claim Review Fedex "No clue what FedEx is upto didn't get the claim even after submitting each and every single thing as said pictures of the consignment breakage, missing items pictures, worth of..." Read more Fedex - FED EX DELIVERY DRIVER BLOCKED MY SHUTTLE BUS IN CANNOT GET OUT OF PARKING SPOT TO COMPLETE TRIP Fedex "TRUCK DRIVER BLOCKED MY SHUTTLE BUS IN AT FORT AND GRISWOLD DETROIT THEN UNLOADS THEN LEAVES ME BLOCKED IN UNABLE TO PULL OUT HAD ALREADY MADE HIM AWARE THAT I..." Read more Fedex - Let the picturers speak for themselves Fedex "...The box is open with packing material plainly insight. It appears the driver drop the package and drug it across the yard..." Read more Whats going on with FEDEX FRANCE? Fedex "I have a box sent from Spain to Hong Kong on Thursday, July 6. It arrived to CDG Paris on Friday July 7, 7 am, and since then is there...." Read more Directv Now - DIRECTV - Not Providing Credit Promised on Wireless Genie Mini, agreed upon as a convience to installers. Directv Now "On 03/17/17 we signed up for DirecTV, on 03/24/17 the installers came to setup the system, was based on a promotion of receiving a $150 prepaid card. The main (upstairs)..." Read more Rockport - Worst product and even worst customer service - their shoe has caused damage/ injury to my ankle Rockport "This is what I wrote to Rockport: I am really surprised that rather than looking at the issue where your product has caused an injury, your response is purely focussed..." Read more Top Top Renovation LLC is Top Top Unprofessional Top Top Renovation Llc "In mid-September 2017, we needed a handyman to do a series of home improvement work in our Fort Lauderdale, Florida house. Improvements would include dry wall repairs, install new bedroom..." Read more Pepperfry - Cheap & Fake Quality Products along with No Returns Pepperfry "Hi there, This is your valuable customer who had placed Order: 303369106 through which Duplicate Tupperware Bottles were delivered to me. I even confirmed that these Bottles were Duplicate by..." Read more