I had a package delivered from Los Angeles to San Diego (it is about 2.5 hours away). The deliverer paid for FEDEX ground (estimated 3-10 days).
It actually arrived in San Diego the next morning. However, FEDEX refuses to deliver the item and updates state "NOT SCHEDULED FOR DELIVERY". When I called to inquire why it isn't being delivered, I was told that they only deliver for what is paid, so they are keeping it for a minimum of 3 days, even though it arrived the next day. They refused to deliver it early.
Why? If you have the package, deliver it as soon as possible. Everyone knows that packages that are close-by will arrive sooner.
No reason to hold packages, except for spite. I will request to never use FEDEX again.
Reason of review: Poor customer service.
Preferred solution: Deliver product or service ordered.
I didn't like: Delivery practice, Lack of first call resolution.