I had a package delivered from Los Angeles to San Diego (it is about 2.5 hours away). The deliverer paid for FEDEX ground (estimated 3-10 days).
It actually arrived in San Diego the next morning. However, FEDEX refuses to deliver the item and updates state "NOT SCHEDULED FOR DELIVERY". When I called to inquire why it isn't being delivered, I was told that they only deliver for what is paid, so they are keeping it for a minimum of 3 days, even though it arrived the next day. They refused to deliver it early.
Why? If you have the package, deliver it as soon as possible. Everyone knows that packages that are close-by will arrive sooner.
No reason to hold packages, except for spite. I will request to never use FEDEX again.
This reviewer shared experience about poor customer service and wants this business to have the product delivered. The author is overall dissatisfied with FedEx. The most disappointing about ground shipping from FedEx was delivery practices and lack of first call resolution Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
Also, you can continue reading comments about FedEx.
Check out the best and the worst companies in Transportation and Logistics category for more informed decision or compare FedEx to other companies on our site.