This is not just one incident but many over the past couple of years. Prior to 2018 Fedex Smartpost used to take 1 to 3 business days to get to the Smartpost hub in my state (NC) from anywhere in the US and then handed off to the USPS for final delivery, taking another day.
This was perfectly acceptable. However, since the early part of 2018, the time en route has increased and is unpredictable, and the time the parcel spends sitting at the local Fedex Smartpost facility before it is handed off to USPS is ridiculous. It is not uncommon for a package coming from CA to get to NC in three to 5 days and then spend a week or more sitting in the local Fedex Smartpost facility before they get around to giving it to USPS for delivery.
Pre-pandemic, it was awful, but it's far worse now. I am currently waiting on two boxes sent by the same shipper on the same day from Denver, CO, and both have been sitting one town over for a week saying "in transit to USPS." This is beyond frustrating.
User's recommendation: Run, don't walk, as far away as you can from shippers that insist on only using FedEx Smartpost. No matter how great the merchandise is, if you don't receive it in a timely manner, it's not worth the frustration.
Product or Service Mentioned: Fedex Smartpost Delivery Service.