My name is Shawn Phillips, and I was asked to send a small bottle of a vitamin complex to my friend in Arizona on his Fed-Ex acct. as I have done 5 times in the past.
I took the package to Fed-Ex in Port Elizabeth South Africa at the airport, and they gave me the waybill, and one other document to fill in. I did so, and left the package with them assuming it would go out immediately. THE NEXT DAY, a woman called me and told me I would have to fill out a "Prior Notice" form before it could be shipped. I have never been asked to do so before.
I live 80 kilometers away from your office there, so she said she would email the form to me, and I could return it by same. I went to my computer, and waited THE ENTIRE DAY. I finally called them, and ascertained that she had gotten my email address wrong. I then gave my email, (spelling it phonetically), to 3 separate people, who ALL GOT IT WRONG !!!
I NEVER received the email, and because I am a professional musician, and I am starting a 6 month tour on Feb. 14th, and I had to airfreight my equipment to the states, I stopped by your office at the airport and asked for the form, and it took them 20 MINUTES to PRINT it out. My manager and have an acct. with you, and we have have been dealing with Fed-Ex since your inception, and I have never come across such gross incompetence, and ineptness.
I want to know why ALL the necessary documents were not presented to me the 1st time I was there. And why wasn't that form a standard pre-printed form? Due to the delay caused by your people's South African attitude, my friend will not be home by the time the package arrives. He wanted it before he left home.
Yes, he will get it when he returns, but I feel very strongly that your company should foot the bill for such blatant confusion in the simplicity of sending a package to the U.S. For many years, Fed-Ex has meant RIGHT NOW to me, and your good offices in Port Elizabeth must reflect that attitude.
I don't care if it's in South Africa or not, that Fed-Ex credo must be extant in every single one of your offices around the world. You need to replace several of the people in that office with competent personnel.