Long story short.
I had a box of perishables that was supposed to be delivered.
I called to see if they could redeliver and they told me it was already delivered...
So i asked the woman "why would they leave an undelivered tag on the door if it was then? I don't see a box anywhere outside"
So after a while she said they dropped it off at the wrong address and had to pick it back up but they can't re deliver until tomorrow...
I told her "It's food...it's going to be bad..."
I got the whole 'I'm sorry there is nothing we can do!'
This is the 3rd time Fed Ex has messed up.
First time the driver tossed a clearly marked fragile box on my porch. Second time they left my package at a neighboring apartment complex just for anyone to take. Never had these issues with UPS.
Product or Service Mentioned: Fedex Next Day Delivery Service.
Reason of review: Poor customer service.
Monetary Loss: $70.
Preferred solution: Full refund.
I didn't like: Entire experience, Poor tracking methods.