Let me start by saying that I do a lot of online ordering, so delivering packages the right way is extremely important to me.
I can't begin to count how many times I've contacted FedEx and spoke with a supervisor concerning issues with package deliveries. It's really a waste of my breath, because the service doesn't change.
My initial call to FedEx - I would sometimes be at home working and all of a sudden hear a package slide and hit my door hard. I live on the top floor of my apartment away from the stairs that the FedEx person would walk up, so from the sound I can only assume the person comes to the top of the steps and slides the package down the hall towards my door.
Another call to FedEx - I have packages that FedEx would leave at my door, but they will not knock to see if I'm home. On one occasion I found out that my package was outside of my door, because UPS(they have always been wonderful, professional, etc)knocked on my door to deliver a package and I saw the FedEx package outside of my door. UPS can you please teach FedEx how proper package delivery should be done?
And another call to FedEx - Sometimes the FedEx person will deliver a package to my office ( they do this sometimes if I'm hone or not at home). Anyway, the delivery person(s) has NEVER left any type of note on my door to let me know that a package(s) was delivered to my office. It is not until I begin wondering why I haven't received an order and go to track it online do I see that delivery has already happened. As a matter of fact, this very thing is what initiated this review today. I just checked on an order that I haven't received and it says it was delivered yesterday. Not only was I home all day yesterday, but again NO NOTICE on my door. In the beginning before I realized what was happening Macy's resent me an order, because I thought my order was never delivered.
I can't express with words how I satisfied I am with FedEx. It is obvious that not much is expected out of their drivers and they are too lazy to do their job properly.