Portales, New Mexico

I ordered a new cellphone from Verizon on Sunday Jan. 6.

They said it would be shipped out Monday Jan 7 via Fedex and I would receive on Wednesday Jan 9. I arranged my week and my Wednesday schedule around this, staying home so I could sign for delivery. I checked the tracking, said out for delivery on Wednesday Jan 9. At 2PM I checked again - "delivery exception".

I called Fedex and they said they could not find the address. The address is on Google, and I regularly receive USPS and UPS here without problem. I told them what I thought of their competence, and asked when I could expect to receive it. "Not today" they replied.

I told them to return to sender, and cancelled the order. I might add, this is not the first time I have had a problem with Fedex.

I might also add, I was home all day, with the blinds open so I could see the street, and there was no Fedex vehicle in sight at any time. I thing that when they are behind they pick items to lie about not being able to deliver so the drivers can get off the hook.

Product or Service Mentioned: Fedex Delivery Service.

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