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Sent a package ( or tried to ) Fed Ex First at a cost of $400. Called three times to verify they had no flight disruptions due to weather before dropping it off ( would have used another method if they were having issues ) .

Package scheduled for delivery on Friday by 8 am still has not arrived and its Tuesday at 1pm. They could care less when you call them and just want to talk about weather issues - there has not been bad weather in southeast ( Dallas, Memphis and Atlanta ) since last Thursday morning. No alerts, updates, offers to do anything to adjust pricing.

They just don't care.

Reason of review: Poor customer service.

Monetary Loss: $2000.

Preferred solution: Let the company propose a solution.

Company wrote 0 public responses to the review from Mar 10, 2015.
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Anonymous
Clermont, Florida, United States #956550

Same exact scenario!! I've called everyday.

They don't care at all. One rep actually told me that I should have seen the news about the weather before I shipped.

I life in Florida, why would I care about weather in Memphis or even know that my package going to PA would stop in Memphis. No empathy what so ever.

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