Not resolved
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Tracking Tool
Turnaround Time
Value for money

SHIP AT YOUR OWN RISK! FEDEX INSURANCE IS A SCAM. They do little to nothing to investigate your claim and then deny you with an unsigned form letter and with no explanation as to why. WHAT A FRAUD.

They took weeks to reply, never gave a specific reason why the claim was denied. No contact information available to discuss what they are missing in there phony claim review. If you have something of value that you are shipping, do not count on insurance to recover your loss.

They need to offer better contact information and have adjusters in the field when a claim cannot be amicably resolved with honesty and transparency.

Please share similar experiences so they can be held accountable.

Review about: Fedex Delivery Service.

Reason of review: Poor customer service.

Monetary Loss: $650.

Preferred solution: Full refund.

I liked: Ease of tracking.

I didn't like: Ship at own risk insurance is a fraud.

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