SHIP AT YOUR OWN RISK! FEDEX INSURANCE IS A SCAM. They do little to nothing to investigate your claim and then deny you with an unsigned form letter and with no explanation as to why. WHAT A FRAUD.
They took weeks to reply, never gave a specific reason why the claim was denied. No contact information available to discuss what they are missing in there phony claim review. If you have something of value that you are shipping, do not count on insurance to recover your loss.
They need to offer better contact information and have adjusters in the field when a claim cannot be amicably resolved with honesty and transparency.
Please share similar experiences so they can be held accountable.
Product or Service Mentioned: Fedex Delivery Service.
Reason of review: Poor customer service.
Monetary Loss: $650.
Preferred solution: Full refund.
I liked: Ease of tracking.
I didn't like: Ship at own risk insurance is a fraud.