Not resolved

I was sending gift to my cousin to Moscow. Fedex associate did not tell that I can not send a package to my cousin because of issues with custom during that time.

Fedex associate did not tell me that Russia accepting packages for companies only. They charged $298.00. Cousin did not receive package - they said that she is not the company. In Moscow they told her that they should refund the shipping cost.

I called Fedex and they said that it is not their responsibility...

If they do not have signed agreements with custom in different countries - why they accepting the packages?

Just to get money and do not deliver? Just to cheat customers to get money out of their pocket?

For what they are responsible if they are charging so much?

Monetary Loss: $298.

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