I know this from first hand experience.... FedEx drivers unnecessarily and intentionally fail to leave packages for customers, resulting in the justification to charge the shipper additional re-shipping fees.
Furthermore, FedEx drivers routinely falsely log failed delivery attempts when no such attempt was ever made, clearly breaching their duty to deliver.
The lack of oversight on these two issues, and the net result of these practices being increased revenue for FedEx, illustrates an appearance of impropriety and a deliberate attempt to defraud customers. FedEx customer service refuses to acknowledge that this is widespread throughout the company, yet the internet has thousands of similar complaints.
Product or Service Mentioned: Fedex Delivery Service.
Reason of review: Poor customer service.