When did the policy change about package wrapping to exclude Kraft paper? I was just turned away from the Fedex-Kinkos on Barrett Parkway because my package was wrapped in brown Kraft paper.
The clerk told me that "the paper clogs up the conveyor belts". Seriously? She wanted to sell me a box that met the requirements. I left.
If this is a policy change about wrapping requirements, it was poorly done.
If this is a clerk trying to boost sales, shame on you. In any case your poorly trained, abrasive and rude clerk has made me an very unhappy customer.