Had a shipment from Otterbox (yet another complaint after that customer service call) scheduled to arrive 12/8, on 12/7 it changed to 12/15 after a move from Denver to Kansas took most of that first week. Email to customer service was not returned from FedEx except for the canned response (removing links):
Thank you for your inquiry.
We received your message and are routing it to the person at FedEx who is most qualified to answer. We hope to be back with you shortly.
In the meantime, you have several ways to get some fast answers:
- Track the status of your shipment online:
- Browse through frequently asked questions about FedEx, our service options and more:
We hope this information is helpful. Thanks again for contacting FedEx.
On 12/12, there was an update that it would be delivered by USPS. It's now 12/15, no package, no response from FedEx. Call me silly but I saw a UPS deliver in a Uhaul today apparently to get more deliveries out. Huh...
Reason of review: Problem with delivery.