I have a package to be delivered 2/5/10, but not delivered due to weather. On Monday the 8Th on the tracking site FedEx stated undeliverable due to weather again. There is no weather, schools are open, UPS delivered to my home, I got my USPS mail today.
I called customer service and they stated that all trucks are independent and the driver has the discretion of whether or not to deliver. So i am not getting my package because the driver does not want to deliver it.
Customer service offered for me to drive the 50 miles one way to their location tomorrow or meet the driver somewhere near there. I am sorry I thought they were the DELIVERY service.
Tonight we are getting more snow, so the CS rep told me i probably wont get the package soon.
I live rural so when a package is delivered we pay an extremely large excess for our delivery. IF the driver does not want the route, he shouldn't take the job.
Product or Service Mentioned: Fedex Delivery Service.