The claims department blamed the company by saying the box was inadequate. The driver says he left it at my door.
As you can see the box is on the ground and down the steps instead of up the steps. The box is open with packing material plainly insight. It appears the driver drop the package and drug it across the yard and tore the box in the process. And he was too lazy to carry it up the stairs.
The items was damaged and instructions missing. I am single 69 yo lady who had to pay someone to get it up the stairs and into the house. I had to pay for the instruction booklet to be downloaded to me. fedex is blaming the company.
The company says fedex is at fault for package handling. I am the only one paying for their laziness. Claims refuse to make it right after over a month. It looks like every Christmas fedex has a problem with delivery.
I am going to get a video and send it to the tv station next time since pictures are not proof enough for them. Maybe they like it better when they are seen on the 6 and 10 news.
Product or Service Mentioned: Fedex Standard Delivery Service.
Reason of review: Damaged or defective.
Monetary Loss: $109.
Preferred solution: Price reduction.
I didn't like: Lack of customer service and delivery, Stalling tactics, Bureaucratic central officenot.