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Two horrible experiences in one day. Was expecting two different deliveries from FedEx today.
This morning the first package was left at my door (I love in a big apartment complex), no one knocked at my door (I have security camera), they just left the package at my door for anyone who comes by can grab it. Then as I'm waiting for the second delivery of the day, I get notified that they made a delivery attempt, once again no knock on my door and I was sitting in my living room waiting. I call customer service to complain and was told they would try to get a hold of driver and see if they can still get it to me today but no guarantees. No notification was put on my door that an attempt was made and if I'm not home, the package should have been dropped off at my apartments office.
All other delivery services follow this protocol except FedEx. So upset and will never trust them or buy from anywhere that uses FedEx again.
Product or Service Mentioned: Fedex Home Delivery Service.
Preferred solution: Let the company propose a solution.