I sent a package containing tax information via Fedex (so it would be traceable, or so I thought).
Fedex lost the package inside their own distribution facility.
It vanished "without a trace".
I spoke with several people in the "trace department".
One told me: We're really not setup to handle letters (my package went in a Fedex letter envelope), we really handle packages. Sometimes a letter can get caught in a conveyor and be torn into a million pieces.
If that's the case, Fedex should stick to packages and get out of the "letter" business immediately! If they can't or won't make the investment to do the job right, they should stop taking people's money!
Days later, I got a call saying that all attempts to locate my package had failed, and I should resend it. Well, I already did, and I didn't use Fedex!
I will never ship via Fedex again.
From now on I'll just send my documents via the USPS.
I see no reason to pay around ten times the first class rate for a tracking system that doesn't work.
Now the package is listed as "damaged". It guess that's Fedex CYA speak for "we can't find it but we have to account for it somehow".
Also, don't count on Fedex to catch their own mistakes. I sent the package on March 2nd. It should have arrived (according to Fedex) on March 3rd. I checked it on March 6th. It hadn't been delivered (of course) but no "alarm bells" had gone off at Fedex indicating the package was long overdue. If I hadn't checked myself, Fedex wouldn't have even looked for it!
Product or Service Mentioned: Fedex Account.