Complaint #1: per their tracking program, they scanned three packages on Saturday Sept. 13, 2014 at the local depot but only delivered two on Monday, September 15, 2014 (all from the same shipper, shipped at the same time). The driver said "They must not have loaded it onto my truck." After a week of twice daily phones calls to them (they NEVER called back as they said they would), they now "think" the label came off the package and we need to file a claim. It's amazing how the label could "come off" less than 48 hours after being scanned at the local depot. We desperately need our merchandise, but they are treating our case like it's no big deal. They might be used to loosing customer shipments, but since we normally deal with UPS, we are not used to this low level of service.
Complaint #2: They said they would charge us a $3.00 charge each day they came by for a pick-up. Today, I discovered it's $3.20 PER BOX! (With a cap of $21.00.) It's so nice to be given wrong information numerous times so we can charge our customers appropriately.
We only ship FedEx per customer request; we have much better results with UPS.
Reason of review: Problem with delivery.
Monetary Loss: $1200.
Preferred solution: Deliver product or service ordered.