Package scheduled for "Home Delivery" today, January 15. Have watched the tracking updates closely, as this is an urgent package.
Situated myself literally 5 ft. from the front door, with inside door open with only a full-glass storm door between me and the outside. Check tracking at 8AM - package on schedule. Check tracking at 11:30AM - "delivery exception: customer not available or business closed". This was supposedly at 9:55AM. Umm... no FedEx truck has even been on my road all morning. I can speak from my own watching for this urgent package.
Customer service phone call only slightly helpful. She put in a "request" for a re-attempt today, but cannot guarantee anything. Would not connect me to local office to speak to manager, said I would have to call back if package doesn't show up today. Of course, that puts the call after business hours - so that doesn't help. If it doesn't show up today, they will reattempt Tuesday, January 18... 3 days too late and a major inconvenience.
She also said the option to pick it up at warehouse would not be available until next week.
Product or Service Mentioned: Fedex Delivery Service.