Your driver delivered a toilet to my ELDERLY Mother's house Saturday and refused to bring it up the steps, saying that she didn't have a dolly. Shouldn't all DELIVERY trucks have one?
Instead, when my Mother asked her to use OUR dolly in the garage, your driver dumped the box and took off down the street, leaving a very heavy package RIGHT IN FRONT OF THE GARAGE, BLOCKING MY MOTHER FROM GETTING OUT OF THE HOUSE!!! After making SEVERAL phone calls for assistance/resolution and getting absolutely none, moving forward, we will be diligent in utilizing any other delivery service in the future.
Product or Service Mentioned: Fedex Delivery Service.
Reason of review: Problem with delivery and poor customer service, which resulted in us paying someone else to move the package from blocking the garage..
Monetary Loss: $30.
Preferred solution: Let the company propose a solution.