I paid a whole lot extra for Fedex to deliver a very important package to my business on a Saturday and apparently I was the first scheduled delivery on the driver's shift and missed the drop off. What does Fedex say?
Tough ***. They won't reattempt a delivery until Monday. I called to see if they could come back and drop it off since I missed the delivery by less than a half an hour and the driver must still be in the area but Patrick informed me, snide comments and all, that it was MY FAULT that I missed the delivery and I would have to wait until Monday to receive it.
Patrick was very unapologetic about the situation and refused to do anything to appease it; he just constantly verbally wagged his finger at me and then hung up on me.
No wonder UPS has more business.
Monetary Loss: $60.