Not resolved
1.0
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Product or Service Quality
Tracking Tool
Turnaround Time
Warranty
Website
1 comment

To who ever may read this fedex is a joke not to mention full of rude people and liars this stems down from the fedex location in new bern nc to all the customer reps on the phone , I have been trying to get my package since Thursday need less to say at this point in time I still do not have my package I have called numerous time spoke to case specialist and still can't get this package to me and I cant file a compliant against any of them , I was told my package would be here Monday it never came it was said they attempted to deliver then it was said there was incorrect address which were both lies , then I was promised by the specialist my package would be delivered first thing tues morning well that didn't happen , called tues afternoon and was promised again that I would have my package by 8pm last night that did not happen , contacted them again and was told all the drivers had clocked out before 630pm last night ,so I told the fedex representive I wanted to file compliant but she would not let me should told me if I wanted the package so bad I need to drive about 50 miles and go pick it up myself. Now I have called againg this morning to file a compliant I am on hold again ,I have used over 2000 mins on phone trying to file a compliant and get this package to my house it still has not happened ,and once again I have been on hold for 20 mins and now the guy being rude

Reason of review: Poor customer service.

Monetary Loss: $200.

Preferred solution: Let the company propose a solution.

I didn't like: Customer service, Delivery service, Service, Being lied to.

Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#969332

Longest... run-on...sentence...ever! You can borrow some of these periods.

You May Also Like