Southampton Township, New Jersey
Not resolved
Customer service

I ordered a new laptop from Dell. Dell sent me a Fedex tracking number, for home delivery. Fine.

Once the package was recorded as being in Fedex' hands in Nashville, delivery information was updated to show delivery on Friday 25th. My family juggled errands to make sure somebody was always home that day to sign for it. The package showed ' on truck for delivery' but never arrived and on Friday evening, Fedex updated the delivery status to show 'by next business day'.

So one of us (me) stayed home Monday in anticipation of delivery. Sure enough, the status was updated Monday morning to show 'on truck for delivery by EOD'. Acceptable, but annoying (esp as EOD means 8pm for Fedex).

8pm came and went and the status was just changed to 'Pending'

How on earth can Fedex make money running an unreliable, untrustworthy business like this? They are JOKE.

Reason of review: Problem with delivery.

Preferred solution: Let the company propose a solution.

I didn't like: Late delivery.

Company wrote 0 public responses to the review from Mar 28, 2016.
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