I received some paperwork from my lawyer on a Sat, delivered by FedEx, that needed to be picked back up or dropped in a drop box by Mon. I called FedEx two hours after receiving the paperwork to set up a pick up on Mon, which they would come by between 12 pm and 6 pm to pick it up.
Monday around 3:30 PM I called FedEx to get the status of my pickup, giving them the confirmation number they gave me Sat. At first, the rep said she had no info on the pickup-then she said they WILL be there between 12 and 6 PM. At 4:30, I couldn't wait anymore and went 5 miles to the nearest FedEx drop box-which was posted as Pickup on Monday 5:30 PM. Whew!
Glad I didn't depend on them-I called Tues to check the status and they said: Monday's pickup had been cancelled because of multiple pickups (whatever that means!) and they would pick up Tues between 12 and 6 PM. When I wanted more info about the pickup, we became disconnected. Needless to say, they haven't picked up Tues either and its after 5 PM now.
Keep in mind: the lawyers said that I MUST HAVE THE PAPERWORK PICKED UP BY MONDAY!! FedEx SUCKS!!!!!!!!!