I have had it with so-called FedEx Smartpost. The shipment is going well until the Federal Government gets involved via the USPS.
A package can travel 1500 miles in two days and then takes 3 or 4 days to get from my local post office 11 miles away to my door. Anything the government gets involved in is going to be a complete travesty. They are inherently inept and bound to prove it at every opportunity.
I will never use them again and hope my experience will help you. What do you expect from an organization that somehow manages to operate in the red perpetually.