My package was scheduled for delivery on Tuesday 12/24; it's now Friday 3:21 PM and it has not yet been delivered and nobody can tell me when it will be delivered!

I called customer service today and they told me it was in their Brooklyn, NY facility & I could go there and pick it up. I checked the tracking web site and saw the request to hold the package. When I got there the line was long with only 1 person helping, I was told my package was on a truck but nobody could tell me when it would be delivered today, maybe Monday.

Product or Service Mentioned: Fedex Delivery Service.

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