Not resolved
Customer service

Package to be delivered on Dec. 31.

It wasn't, so I set up delivery time. Still wasn't delivered when time was set up. On the phone with reps for the last five days. Supposed to be delivered today.

When I received an email stating another delivery exception. Called again. The rep said no one was home. I star here all day.

The rep then tells me it is up to the driver whether or not to deliver since they had already tried three times. I guess it doesn't matter that I have been on the phone with reps all week and assured it would be delivered today.

I guess it doesn't matter that they are paid to deliver. I guess they can decide when and if they deliver a package.

Product or Service Mentioned: Fedex Home Delivery Service.

Reason of review: Problem with delivery.

Preferred solution: Deliver product or service ordered.

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