Sent my daughter's birthday present via FedEx and paid extra for home delivery on Saturday when she would be home. No delivery.
Called Monday and got someone who I could barely understand and just gave me rote answers. I was told "something happened" (their glitch) and the delivery was scheduled for Tuesday. They couldn't make the delivery after 3:30 when she would be home, but required that she be there to sign, and couldn't hold for delivery the following Saturday. In short, they screwed up and weren't interested in doing anything to fix the problem.
I instructed that the package be returned to me and that I wouldn't be paying for the service. No telling whether I'll get it back.
Product or Service Mentioned: Fedex Delivery Service.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
I didn't like: Failed delivery service, Poor customer service, No accountability or follow-up.