Update by user Jun 21
No one answered me for weeks and weeks until eventually I got fed up and emailed every major CEO in the ENTIRE company. That day I got the situation fixed.
Original review posted by user May 22
Here is the Claim number: 0420827896
I would like to lodge a formal complaint against a woman named Tracy in the claims department who has been nothing but unhelpful. I don’t know if I spoke to two women named Tracy or one woman named Tracy whom I already explained everything to and is pretending to not know me, but this is unexcusable.
I am appalled by Fed Ex customer service. I have emailed Fed Ex, the CEO of the company, the BBB, and various complaint websites. Every time I am told a completely different story.
I have escalated this claim three times, and a Fed Ex employee told me now there were never any escalated claims sent through.
I was told I myself refused the package and why am I even calling?
I was told it was shipped to unit 119 and returned to a driver.
I was told it was still at 119. (I went to check)
I was told the package was given to the wrong driver and they lost it.
I was told all the shipper needs to do is call in.
The shipper called in two weeks ago and asked if he needs to sign a waiver.
Another employee told me the shipper never called.
I was told Fed Ex would accept a random document to waive the claim but that they did not offer one.
Then the shipper told me he called and was given everything he needs.
How can I believe anything you say?
I know these things for certain:
The package was never delivered to us.
The shipper has been calling Fed Ex to work this out
In three weeks I have received one call from Fed Ex from someone working in the CEOs office who said she would contact the shipper herself to work this out and then call me back in 48 hours. I received no return call.
No one has sent an email over than a generic we received your complaint email, no one has found or tried to find the package, no one has refunded the money.
Everyone is “sorry”.
I am completely disgusted. My company left UPS because of broken and lost packages but under no circumstances was I ever treated this poorly by a UPS employee. I am going to tell every single person I know about this severely lacking level of customer service. I am going to tell everyone how I am expected to jump through hoops and deal with blatant lies from Fed Ex employees who have no idea why I am even calling. If DHL wasn’t so expensive I would have dropped Fed Ex already.
Product or Service Mentioned: Fedex Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $425.