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2.6
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Customer service
Diversity of Products or Services
Product or Service Quality
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Hi, Everybody!

I sent the package to Russia and paid 200 USD for that. A bit later, I got my package back and wanted to understand what happened. I was explained that there were some customs issues and they could not deliver it. Ok, that's fine but I supposed somebody might explain that before I shipped it because it was a gift to my friend there. The manager told me to call on their claim line and get a refund but during the call they told me this is my problem and they can not give my any refund. Really??? It is a good idea to get money and then no refund! It is not my fault! You SHOULD EXPLAIN YOUR CUSTOMERS THAT SOME GOODS ARE RESTRICTED TO SEND! Moreover, another guys from Europe get a refund according to the same situation...UK office apologized for that...

I will never recommend this service to anybody!

Reason of review: Problem with delivery.

Monetary Loss: $200.

Preferred solution: Full refund.

I liked: Fedex office personnel.

I didn't like: Delivery service.

Company wrote 0 private or public responses to the review from Jan 25, 2015.
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Anonymous
San Francisco, California, United States #950456

Not resolved. No feedback. Thank you for your "business"!

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