Not resolved

So I was supposed to have my university transcript delivered to me by Overnight Priority at 10:30a today, but it was never delivered all day. I call the customer service and the lady tells me that the delay is because of California fire or something.

I live in Florida. My university is in Oklahoma. What's more I know she's lying, because I know the package is at the local facility less than 5 miles away from their website. I have the truck guy roaming around somewhere without stepping a single foot into my apartment.

Looks like they are never in contact with the truck once it leaves the facility--doesn't make sense at all.

Terrible customer service. Terrible company.

Product or Service Mentioned: Fedex Priority Overnight Delivery Service.

Reason of review: Problem with delivery.

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