Many of my packages shipped to me via FedEx never are delayed based on the tracking information during shipping... I am seeing 2-3 or longer days after shipment arrives.
Secondly I have noticed many of my deliveries have had substantial damage to the package and the soft goods inside have been affected.
A recent package delivered is shown on my attachment. To their credit this package was delivered 1 day later than stated. It appears this package was handled by a gorilla.
It is obvious they need to look at their delivery processes and handling facilities. At least if they REALLY want to improve their reputation at least for many of their customers