I have gone to Kinkos in the past to have some copies made and was satisfied. This past week I had the same items copies. They are specific items for my business. Last two times I was charged $34.00 and this time $107.00. I was shocked and asked why the difference.
The person had no idea why I was charged $34.00 last two times. He also said that he did not have the correct size paper....legal size....so they had to cut it. Why should I be charged for that. They are providing a service, and if they don't have the correct size paper I do not see why that is my fault.
I went over to Staples to get a quote on the same item and it was $45.22.
They have lost a customer. We live in a small area where losing any kind of business is not good.