Customer service
Turnaround Time
Poster increased review rating.

Update by user Dec 28, 2017

I called fed ex back this morning and the person on the other end was very nice, told me to please hold while they call the distribution center, then came back on the phone to tell me they found out where the package was delivered they were picking it up and I would have it by the end of the day. Within 45 mins Fed ex showed up. They had delivered my package down the road on another street.

Original review posted by user Dec 27, 2017

I have been waiting for a package to be delivered, it was suppose to arrive by 8pm tonight. I received an email this morning saying it was delivered at 8:35 at the front door.

Funny thing ( not really) 3 of us were home at that time, no package was delivered. and the customer service is horrible. They were suppose to call me back today, it is now 10pm!

Seems to me they should have a better delivery system going to make sure it was a)delivered at the right house and B) was actually delivered and not kept for themselves. Put a camera on the trucks or something.

Product or Service Mentioned: Fedex Delivery Service.

Reason of review: Problem with delivery.

Monetary Loss: $149.

Preferred solution: Deliver product or service ordered.

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