Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Turnaround Time

Update by user Mar 03, 2016

The package was delivered.

Original review posted by user Mar 03, 2016

I have ordered pre-shampoo and mask for hair. It is supposed to be delivered today.

Just went to the FedEx site to track it and noticed that the package has been delivered. I do not have a package and it's not at the door where they supposedly left it. I have called FedEx to find out what is going on. I was told that I will get a call back in an hour.

That is how long it will take them to figure out were the package is.

I just got call back from FedEx. All I found out is that package was left at the door.

They will keep investigating. Now I have to wait till Monday.

Reason of review: Problem with delivery.

Monetary Loss: $26.

Preferred solution: Let the company propose a solution.

I didn't like: Lost packages.

Company wrote 0 private or public responses to the review from Mar 03, 2016.
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