I shipped two packages. One 13 lbs and one 61 lbs. The 13 lb. package
was left at the apartment door. The large package was not at the door
when the consumer opened the door soon after delivery. It seems hard
to think that someone would steal a 61 lb package and leave the small
one. The apartment was an upstairs apartment. The package was addressed
to a military person. This package was full of military issued
clothing. The customer service was contacted and did not call. We
had to call them to find out anything. They said the driver had
48 hours to contact them. In this day of cell phones, etc. I don't
understand this. The tracing department said their computer said
the packages were delivered and they had done their job. We mentioned
the insurance claim and they said we could file it, but they had done
their job. I will never use Fed X again. It seems the security for
the packages is not there. They should have left a note on the door
and not left the packages at an apartment hallway.
Product or Service Mentioned: Fedex Delivery Service.