Fedex Tracking Number: 564425092309
I ordered an item with an express delivery option paying an extra of $9.00. I wanted to have this package on 5/25/13 since you do not deliver on Sunday and Memorial day off. This was really URGENT.
Unfortunately when the package came I was not at home and so it was not delivered. I have no complaints till this point. Why I am really pissed off are because of the following reasons:-
1.) Why the package was not given to my community leasing office. I was expecting that it would be delivered there and I can take it from them anytime. I also advised the office about the same.
2.)Even if the package was not delivered to the community office, I expected it to be delivered to the nearest Fedex office from my apartment. The nearest office to my home is just about 2 miles and it remain open till 9 P.M. So, I thought I would go anytime on 5/25 and pick it up myself. But unfortunately, the package was sent to the Fedex office which is around 8 miles from my home. There are around 4-5 Fedex locations which are more nearer to my home. Then why it was sent to so far location from my home.
I am really astonished to find this. When I spoke to one of your Fedex person, I was not given any reply to my question. I paid extra bucks as this was really URGENT and I needed it on 5/25/13. Now, I will have to wait till 5/28 to get this delivery. Even if I want to pick it up myself, I have to drive 16 miles to pick up and come to home when I could have drove only 4 miles.
Why I am being harassed like this? I never expected this from such a big and respected brand called FEDEX. I am really astonished.
Please convince me of this situation. I really want this package latest by 5/27. Please deliver it if you can on 5/25 or get my package to the nearest Fedex location to my apartment so that I can myself pick it up. I do not want to drive 16 miles and collect this package. If none of this could be done then please refund my express delivery charge of $9.00 that I paid to get this urgently.
I am expecting a convincing reply and solution from your end.
Review about: Fedex Delivery Service.
Monetary Loss: $9.