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My cell phone stopped working on Friday so I called Verizon to see if they could send out a replacement phone. I NEED this phone for my job.

I was told it would be here on Saturday by noon. Checking the FedEx site and see date and time Pending. So I call them and am told that it should be here NLT 3 PM today. As of 2:30 PM, the package is still in Memphis, TN.

Called and the rep tells me that due to mechanical issues with the plane and bad weather, it probably won't be here until Monday. WTF!!!!

I need my phone NOW, not Monday. Very unhappy right now!!

Reason of review: Problem with delivery.

Preferred solution: Deliver product or service ordered.

I didn't like: Lack of tracking updates.

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