The Kinko's staff at the Monterey Park location in the Monterey Park Shopping Center are easily distracted.
I was having some difficulty saving some audio files I had purchased and downloaded to the computer.I logged into the "PC DESIGN" option at 40 Cents/Minutes, the computer would not allow me to save the audio files to the CD.
I kept asking for assistance from the staff. Each time the staff members told me they would "be right there" but minutes later I noticed the same individual I spoke with helping a different customer. I received the same response that they would be there in "one moment" each time I reminded the staff that I was still waiting for assistance, but each time the staff could be seen helping a new customer. Literally $20 in charges later I angrilly informed the staff that I have been patiently waiting for assistance and explained the situation as well as my observations and only then did they take interest in helping me.
The staff refunded me my $20 but I still lost about 30 minutes of my life that I will never get back due to the horrible customer service I endured at this location.30 minutes is not a long time, but paying customers should not have to endure horrible customer service.