I hate FedEx.
They failed to deliver two days in a row while people were home. I stayed home all day to wait for my MacBook Pro and when I called 11 minutes after "missing" them, the driver refused to come back since he was done for the day.
His excuse: Since he was double-parked and didn't want to get a ticket he couldn't bother with waiting for someone to come down.
Between the two customer service representatives that I talked to, only the second was any help. The first only relayed the excuse from the driver and then stated that FedEx could not wait for people to come down a flight of stairs. Really, I was under the impression that it was a delivery service and we are talking about no more than 20 seconds.
Review about: Fedex Delivery Service.