Update by user Dec 25, 2015
Package was delivered on Christmas Day by a stranger who found my package on their doorstep! Address totally different from mine! Thanks to Good Samaritan and no thanks to FedEx!
Original review posted by user Dec 24, 2015
Tracked package which stated it was delivered to my front porch - which it was not bc I was home all day. Called customer service to report package not received and its Christmas Eve and the package contains Christmas presents.
Customer service girl says she will start trace but it will be Saturday before I hear anything (I found this out after asking-she never volunteered any info).
I asked how this is helping me since my kids gifts are in the package. I said 'Call the driver and see where the package was delivered!' CS girl says 'I'm not going to bother our driver at home; he is out for Christmas!' I say 'Oh, so forget my Christmas right, for all I know my shirts are under his tree!'
Very rude and not helpful and I still want to know where are my shirts!!!
Product or Service Mentioned: Fedex Delivery Service.
Reason of review: Poor customer service and problem with delivery.
Monetary Loss: $107.
Preferred solution: Let the company propose a solution.
I didn't like: Attitude of customer service rep, Package not delivered to home as indicated.