FedEx for several years has been growing their business on the backs of online retailers like Amazon.
Buyers are looking for the best price on products, and willing to roll the dice a bit, and buy online versus going to a retail outlet to get something because generally, shippers are very reliable about delivery. The business is all about convenience, it's just a simple way to save you're free time for other things.
FedEx needs to understand that the reason consumers are angry is that they don't apply a little common sense. Weather issues had already hit Memphis, and yet my package was still sent there from Texas. I'm in Wisconsin, and they could have bypassed the Memphis hub if they had wanted to. Instead, they have adopted a standpoint that the route is the route is the route. If you're going someplace, and you know there's a problem on the road ahead, do you reroute? If you said no, then turn off your GPS and traffic reporting apps. Seriously, this isn't rocket science.
I have asked Amazon to block any packages going through FedEx on my account, and though they won't promise that will happen, at least I've made my voice heard.
I have actively started price shopping Amazon, and using price matching guarantee's to pick up items at retail outlets instead. It's just one less thing to worry about.
Reason of review: Poor customer service.
Preferred solution: Deliver product or service ordered.
I liked: Delivery person.
I didn't like: Management, Logistics.