I purchased china through eBay. One plate arrived broken.
FedEx has repeatedly denied this claim, first because they said since I signed for the four huge boxes, everything was fine. When I pointed out that opening all four boxes and unpacking the 50 pieces of china was not something the delivery person would do, they agreed. Nothing happened. I called again and again and each time they changed the rules.
They wanted an email from the seller relinquishing her claim.
Then they said since she didn't send them a signature her email was invalid. They are completely incompetent, completely rude, liars, and thieves.
Product or Service Mentioned: Fedex Delivery Service.
Monetary Loss: $30.