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Federal Express regularly ignores our requests for the place around our home where deliveries should be left. Federal Express delivery window for items that require a signature is impossibly long for working customers (can’t be home all day).

Federal Express’s options for contacting customer service is unwieldy and not helpful. Can’t find a way to speak to a person. Federal Express’s solution for missed delivery is to try again next day. Why only once a day.

With all these problems I will no long make purchases from any place that uses Federal Express. United Parcel Service has served us better but there are other alternatives.

Product or Service Mentioned: Fedex Ground Delivery Service.

Reason of review: Problem with delivery.

I didn't like: Poor customer services.

Company wrote 0 public responses to the review from May 25, 2017.
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Delivery is 1 attempt per day for 3 days. When each driver has over 100+ customers to service that day, it's up to the driver if he/she has the time schedule to reservice the same customer twice in one day.

FedEx does offer many solutions for residential deliveries who are not home. Have it held for pick up at your local Walgreens, FedEx office, Safeway, Rasio Shack.

You can also schedule a delivery time that will require the driver to be at your house with in the two hour window of your choosing.

Hope this helps for future ordering.

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