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Zero stars... FedEx tracking indicated my package was placed on their truck on Dec 4 for delivery.
I witnessed two different trucks deliver 12 packages within eyesight of my home but no package for me. Their tracking indicated no delivery that day. My package was logged back into their Austell center on Dec 4 and put on a truck on Dec 5th. Their tracking indicates that the package is still on a truck in Austell for a delivery 12 miles away...
its now the 14th and no package. Contact FedEx twice, the first time the guy on the phone gave no valued information and was basically worthless. Took a while before he finally admitted he has no idea where my package was nor could he tell me when or if my package should be delivered. Spoke to another FedEx employee two days later who at least sounded concered and admitted they mess up but my package still has not been found and no further response from them after they said my package would be delivered within 24-48 hours.
Nothing yet...Seeing SOOOOOOO many negative reviews from this one location is called a clue FedEx... Change your management, change your process, contact local authories to find out what is happening to all these missing packages.POORoorPoor
Preferred solution: Deliver product or service ordered.
Location: 7585 Factory Shoals Road, Austell, GA 30168