Had a conversation with an employee at a Chicago facility by phone
and was given a number to call that was wrong. I called the next day
to set up a scheduled delivery and I explained that every time I do
business as a receiving party with FedEx there is a problem. We went
round and round on delivery which I had to pay extra for so it was to
their benefit not mine. My question now is does anyone ever listen
to the complaints of customers to make service better? Or is the bottom line only the money they make with cheap service.
This person wrote the review because of problem with delivery at FedEx. Reviewer claimed that he or she wants FedEx to offer any options to resolve the issue.
The most disappointing in user's experience was speaking with chicago facility personnel and delivery serivce. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.