I will never use FedEx for my shipping needs again. The package arrives in Rochester, then goes back to Memphis?
Hmm, seems suspicious. Called customer service and got the complete run-around from multiple representatives saying; "it's an error". If you're a global shipping company in the year 2017, perhaps you should invest in a more accurate, robust tracking system? Additionally, you should train your help-desk staff to more accurately explain and describe tracking errors.
I would be extremely surprised if your current tracking system is up to Lean Six Sigma error standards. This should have been a simple shipment from TN to NY, but your tracking system and subsequent uninformed customer service has turned this simple shipment into a nightmare.
Product or Service Mentioned: Fedex Delivery Service.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
I didn't like: Customer service, Tracking system.