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Reason for delay: An NOM Letter (carta de no commercializacion) is required.

Hi, I am shipping a box of handmade dollhouse items to Mexico from Singapore. The customer bought those items from me.

Customer requested to ship using FedEx. I tracked the item and the updated tracking status is : Reason for delay: An NOM Letter (carta de no commercializacion) is required. Recommended action: Importer must provide a NOM letter. Can anyone help me to understand what this is?

Does that mean the customer who is also the importer has to provide a letter? Thanks in advance!

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